Covid - 19 Information and Updates
We are taking the Covid - 19 Pandemic seriously and are taking every precaution to minimize risk to our staff and patients. We are following the guidelines and recommendations made by the College of Dental Surgeons of BC, The BC Centre for Disease Control, and WorkSafe BC.
Please download and fill out the K.L.O. Dental Covid - 19 Patient Consent Form prior to your dental appointment. Either email the form to our office or print out and bring to your appointment.
We will be screening our patients thoroughly and taking everyone's temperature to ensure a safe environment.
Need to know information for our new office protocols:

Day Before Your Appointment

  • You will be emailed the intake screening forms to review, answer and sign to bring with you to your appointment. The form can also be found here on our website.

Upon Your Arrival at the Office

  •  Please wait in your car or outside the office until your scheduled appointment time.

  • The office will call or text you when we are ready to do your screening. If you do not have a cell phone, please remain in your vehicle and a staff member will come get you.

  • Your screening will be reviewed BEFORE entering the office.

  • We will be taking your temperature.

  • ONLY scheduled patients will be allowed entry into the office.

  • **Parents and other family members will be asked to wait outside whenever possible.

  • The waiting area chairs will be spaced apart to allow for 6 feet of distancing.

  • We will suspend our coffee and water with cups service.

  • We will ask that you continue to practice social distancing measures in common areas of the office at all times.

  • The public areas, including restrooms, will be cleaned and sterilized frequently throughout the day.

  • There will be no physical contact with patients with the exception of treatment.

  • Note - Any patients showing signs of a fever or other symptoms of illness will be asked to reschedule their appointment.


Your Treatment

  • All rooms will be COMPLETELY sterilized before each patient is seated.

  • All operatories have high-volume air suction units to help remove debris and air particles.

  • Our team will STRICTLY follow guidelines set forth by the College of Dental Surgeons of British Columbia and public health bodies.

  • The dental team has all needed personal protective equipment (PPE).

  • During patient care, appropriate masks, face shields/eye protection, and gloves will be worn by everyone.

  • All surfaces that came in contact with the patient will be wiped with disinfectant, including the patient chair and coat hanger.

  • We will ask that you undergo a pre-procedural rinse to help reduce the amount of bacteria in your mouth.

  • As we collect more information regarding our office protocols from our dental college, we will be updating our infection control measures.

Checking Out After Your Appointment

  • Clear Plexiglas panels have been installed at the front desk to protect against sneeze droplets and to keep our staff and patients safe.

  • After every transaction, the checkout desk and glass will be wiped with a disinfectant.

  • We will offer credit or debit payment upon completion at the front desk. We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will be a safe one.

From everyone at K.L.O. Dental, we look forward to seeing you.